FAQ

About Shipment

Q: How long does it take to deliver my order?
A: Once the payment is completed, you can expect you will receive the order in 1 to 3 business days in most areas in Hong Kong.

Q: How much is the shipping cost?
A: The shipping cost is calculated by the purchase amount and location. The more you purchase, the cheaper it is. On the other hand, the further distance away from our warehouse (Kwai Chung), the more it is. BB Outlet member can enjoy free shipping once purchase up to HK$1000.00 except for areas such as Ma Wan, Discovery Bay and outside Hong Kong.

Q: Will someone contact me before delivery?
A: Yes, our logistic partner will contact you and arrange the delivery time with you. Therefore, please expect calls after you place the order.

Q: Is it possible to deliver during off business hour?
A: Generally we deliver during business hour. We can suggest to leave the goods to your management office or outside your door if possible. If you insist to receive the goods during off business hour, we will try our best to arrange with you.

Q: Do you deliver to Discover Bay?
A: Yes, we do. However, delivery time may take a bit longer but usually 2 times a week.

 

About Payment

Q: What payment do you accept?
A: We accept: Cash on Pickup, Local Bank Transfer, PayPal, Credit Card, and Mobile Payment. You will receive instruction of payment by email after you confirm your order.

Q: Is there any charge using different payment?
A: There is no fee using any kind of payment.

Q: Can I pay after receiving the goods?
A: Sorry, this is a no. We must receive your payment before delivery except if you decide to pick up the goods in our warehouse.

Q: Can I get refund if I return the purchase?
A: Return and refund only accepted for BB Outlet member only. However, there's 10% handling charge will be deducted and shipping cost is non-refundable.

 

About BB Outlet Membership

Q: What is BB Outlet Membership?
A: BB Outlet member can enjoy discount on purchase and other exclusive offer, please refer to this link.

Q: Is there any fee to apply for membership?
A: Yes, it is HK$50.00 per year. However, it's FREE now until March 31st 2019.

Q: How to apply for BB Outlet Membership?
A: You can use this link and follow the instruction there. Once we receive your application. We will upgrade your account as "Member", after that you can enjoy your benefits.

 

About Problems

Q: I receive the wrong items. What can I do?
A: Please contact us immediately and do not open any items that is not what you orders. We will replace it to you asap.

Q: I purchased the wrong items. What can I do?
A: All sales are finals. Therefore, please make sure you select the items carefully. However, BB Outlet member can return the items they don't want in 14 days after receiving the purchase . There will be 10% handling charge on it and buyer is responsible for the return.